Shipping Policy

At Supply Drop NZ, we are committed to providing you with a seamless and reliable shipping experience. Please take a moment to review our shipping policy to understand how we handle shipping and related matters.

Processing Time: Orders are typically processed within [1-2] business days from the date of purchase. However, please allow for additional processing time during peak seasons or special promotions.

Shipping Rates: Shipping rates are determined based on the shipping method selected, the destination address, and the weight and dimensions of the items in your order. The shipping rates will be displayed at checkout before you confirm your order.

Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email containing your tracking information. This will allow you to track the progress of your package as it makes its way to you.

Address Accuracy: It is important to provide accurate shipping information, including the correct delivery address and contact details. We cannot be held responsible for delays or mis-deliveries resulting from inaccurate or incomplete address information. Please review your shipping details carefully before finalising your order.

Final Packing and Shipping Price Adjustment: Please be aware that shipping prices may be subject to adjustment based on the finalized packing dimensions and the destination address. We reserve the right to revise the shipping price if there are significant variations in the actual packing size or if the shipping address falls outside the originally estimated parameters. Rest assured, any adjustments will be communicated to you before finalizing the shipment.

International Shipping: For international orders, customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient and will not be covered by Supply Drop NZ.

Lost or Damaged Shipments: In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Order Tracking: You can track your order's status and location using the tracking information provided in the shipping confirmation email. If you have any concerns about your shipment, please reach out to our customer support team for assistance.

If you have any questions or require further clarification about our shipping policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we are here to make your shopping experience enjoyable and hassle-free.

Supply Drop NZ

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