Refund and Warranty Policy

Thank you for choosing Supply Drop NZ for your shopping needs. We are committed to ensuring your satisfaction with every purchase. Please review our refund and warranty policy below to understand how we handle returns, refunds, and warranties for our products.

1. Refunds: 1.1. We offer refunds for eligible items within [90] days of the purchase date. To be eligible for a refund, the item must be in its original condition and packaging. 1.2.  If the item has noticeable faults or defects, they will be clearly listed in the product description, and the unit will be sold in an "as is" condition. Refunds will not be issued for items listed with known faults or defects. 1.3. To initiate a refund, please contact our customer support team with your order details and reason for the return.  Please do your due diligence as restocking fee's (20% of the original purchase price) may apply.

2. Warranty: 2.1. All units sold come with a standard 3 Month "return to base" warranty from the date of purchase. 2.2. The "return to base" warranty covers defects in materials and workmanship under normal use during the warranty period. If a defect arises and a valid claim is received, we will repair or replace the item as deemed appropriate. 2.3. The warranty does not cover normal wear and tear, misuse, accidents, or any alterations or modifications made to the product. 2.4. If the item is returned under warranty, the shipping costs for sending the item to us will be covered by the customer. We will cover the shipping costs for sending the repaired or replaced item back to the customer.

3. Due Diligence: 3.1. We encourage customers to thoroughly review product descriptions and specifications before making a purchase. 3.2. Please be aware of the item's condition, including any listed faults or defects, as indicated in the product description.

4. Process for Returns, Refunds, and Warranty Claims: 4.1. To initiate a return, request a refund, or make a warranty claim, please contact our customer support team with your order details and relevant information. 4.2. Our customer support team will guide you through the necessary steps for returns, refunds, or warranty claims.

5. Exclusions: 5.1. Items listed with known faults or defects in the product description are sold "as is" and are not eligible for refunds. 5.2. Refunds will not be issued for products damaged due to misuse, accidents, or unauthorised alterations.

6. Contact Information: 6.1. For questions or concerns regarding refunds, warranties, or returns, please contact our customer support team at [contact information].

By making a purchase from Supply Drop NZ, you acknowledge that you have read and agreed to our refund and warranty policy. This policy ensures a transparent and fair process for addressing issues related to your purchases.

Last updated: 23/08/2023

Supply Drop NZ 


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