Condition Guide

Product Conditions Guide

1. Open Box Products:

   • Definition: Open box products are items that have been opened or removed from their original packaging. They may have been briefly used for demonstration or testing purposes.
   • Condition: These products are typically in like-new condition with all original accessories included. As these are removed from their box and tested as necessary, some dust or superficial wear may remain on the product and while we endeavour to clean the products before listing, we recommend cleaning any purchases before use if needed.

2. Used Products:

   • Definition: Used products have been previously owned and may show signs of wear or use. They have been tested to ensure they are in working condition.
   • Condition: The extent of wear varies, but the product should function as intended. Any notable defects will be disclosed. As these are tested as necessary, some dust or superficial wear may remain on the product and while we endeavour to clean the products before listing, we recommend cleaning any purchases before use if needed.

3. Missing Items Products:

   • Definition: These products are missing one or more of their original components or accessories. They have been tested to ensure they are in working condition.
   • Condition: The missing items will be clearly specified, and the product's functionality will not be affected by the absence of these components. As these are tested as necessary, some dust or superficial wear may remain on the product and while we endeavour to clean the products before listing, we recommend cleaning any purchases before use if needed.

4. Minor Product Damage Products:

   • Definition: These products may have slight cosmetic imperfections or minor physical damage that does not affect their functionality. They have been tested to ensure they are in working condition.
   • Condition: The damage will be described in detail, and the product will still operate as intended. As these are tested as necessary, some dust or superficial wear may remain on the product and while we endeavour to clean the products before listing, we recommend cleaning any purchases before use if needed.

5. Missing Original Packaging Products:

   • Definition: These products are new but do not come in their original packaging. They have been tested to ensure they are in working condition.
   • Condition: The product is brand new, but it will not include the original box or packaging materials. As these are tested as necessary, some dust or superficial wear may remain on the product and while we endeavour to clean the products before listing, we recommend cleaning any purchases before use if needed.

6. Damaged Packaging Products:

   • Definition: These products have packaging that is noticeably damaged, but the product itself is unaffected. They have been tested to ensure they are in working condition.
   • Condition: The packaging may have tears, dents, or other visible damage, but the product inside is in new or like-new condition. As these are tested as necessary, some dust or superficial wear may remain on the product and while we endeavour to clean the products before listing, we recommend cleaning any purchases before use if needed.

7. New Products:

   • Definition: New products are in their original, unopened packaging and have never been used or tested.
   • Condition: These items are in pristine condition and come with all original accessories and packaging.

8. Refurbished Products:

   • Definition: Refurbished products have undergone a thorough inspection, repair (if necessary), and testing process. They may have been previously owned or returned.
   • Condition: These products may exhibit signs of wear or use, but they have been restored to full working order. Any defects or repairs will be disclosed in the product description.
   • Note products can be graded both Refurbished and any other condition listed 1, 2, 3, 4, 5, 6 above